Homeowner Satisfaction Survey

Zogby International conducted a nationally representative survey of community association residents in December 2009. The survey affirmed what Zogby learned from similar national surveys in 2005 and 2007:

• Residents are satisfied with their community associations.
• Association board members strive to serve the best interests of the community.
• Community managers provide value and support to associations.
• Association rules protect and enhance property values.
• Homeowners value the return they get for their association assessments.
• Residents do not want additional government intervention in their communities.

Facts and Figures

• Almost 2 million Americans serve on community association boards, with hundreds of thousands more participating as committee members. Assuming the average board or committee member spends just one hour a week on association business—and for most it's much more than that—these volunteer leaders dedicate more than 100 million hours of service to their communities every year.
• The estimated real estate value of all homes in community associations approaches $4 trillion, approximately 20 percent of the value of all U.S. residential real estate.
• The total annual operating revenue for all community associations in the U.S. is more than $41 billion. Most of this is spent in associations' local economies for goods and services. Community association boards also maintain investment accounts of more than $35 billion for the long-term maintenance and replacement of commonly held property.

Download our brochure, What do Americans say about their own community associations, in color (PDF) and black and white (PDF).